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Discussion topic: No apps on TV since new router

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This message was authored by: Jessica105

No apps on TV since new router

I had Sky full fibre and Broadband boost installed today. My existing Sky router was used but moved from next to the TV - where it was previously connected to an Ethernet cable that went into the SkyQ box - to another room. Hence the router is no longer connected to the SkyQ box. I think the signal strength is ok where the TV is but the TV is saying that it doesn't have a connection to the internet. WiFi appears to be working fine otherwise. 

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This message was authored by: GD1

Re: No apps on TV since new router

Posted by a Superuser, not a Sky employee. Find out more

@Jessica105  Are you saying it's the Sky Q box or your actual TV that has an issue with the apps?

 

 

As you mentioned both in your post.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Jessica105

Re: No apps on TV since new router

I think it's the SkyQ box because it's the Sky interface - in settings - that doesn't seem to be able to detect the internet 

This message was authored by: GD1

Re: No apps on TV since new router

Posted by a Superuser, not a Sky employee. Find out more

@Jessica105  Is the Sky Q box still connected to your hub by ethernet cable, if not you may need to go into Sky Q settings menu to reset the network to pick up your WiFi signsl

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Jessica105

Re: No apps on TV since new router

It's not connected by Ethernet cable anymore but it's not picking up the wifi when I try to reset it.

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