No access to recordings or apps

[Becky0508]

I have scaffolding blocking my dish so no live tv due to no satellite signal. I now cannot access recordings, apps or on demand. The screen shows " To use this service, you need a satellite signal "

[Daniel0210]

@Becky0508 

The Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

[Becky0508]

The scaffolding could be up for a few weeks depending on the weather. Is there any way to get access to the recordings or apps etc or bring the box back to life.

[PandJ2020]

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@Becky0508 wrote:
Is there any way to get access to the recordings or apps etc or bring the box back to life.

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A satellite signal.

[Becky0508]

Very helpful  ..... I never thought of that

[TimmyBGood · Accepted solution]

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@Becky0508 wrote:
Is there any way to get access to the recordings or apps etc or bring the box back to life.

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No, not until it receives a dish signal again.  You can however use the Sky Go app on a computer linked over HDMI cable to the television to receive live television and on-demand content: to do this you'll need to switch the Q box off at the mains connection so that Go doesn't try to receive a signal through it.