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Discussion topic: No TV

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This message was authored by Doug9 This message was authored by: Doug9

No TV

The sky q box is not coming up on my TV I'm just getting nothing
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This message was authored by Laing1 This message was authored by: Laing1

Re: No TV

Posted by a Superuser, not a Sky employee. Find out more

@Doug9 wrote:
The sky q box is not coming up on my TV I'm just getting nothing

@Doug9 are you getting any messages at all

 

if its your main box you could try pressing the following sequence of buttons on your remote the home button then 1080 then the home button again 

 

I'm assuming you have tried 

 

A checking the TV is on the correct HDMI out put

B you have tried rebooting your Q box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by oldfella This message was authored by: oldfella

Re: No TV

Posted by a Superuser, not a Sky employee. Find out more

@Doug9 wrote:
The sky q box is not coming up on my TV I'm just getting nothing

Hi @Doug9 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

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