No TV feed after switching on

[MattN]

Occassionally, turning on the TV & Sky Q box, the TV feed is a black screen.  I can go into the home page etc and the user interface shows, but selecting a channel just shows a black screen, both in the preview window and also after exiting the TV guide.  If I turn off the Sky Q box and back on, it resolves the issue.

It seems like the box isn't receiving the TV feed rather than it being a TV issue (as it shows the user interface etc.).

This is a new installation/upgrade (about 3 weeks).  Could this possibly be an issue with the Sky Q box?

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147