Disney + error wont load up on tv

[Joe50w]

Having problem. Please exit app and try again.

Error code 1026 on Disney + won't load up why 

[lettice]

This error often happens, when your ip address is not connecting correctly with Disney servers.

First, try rebooting your broadband router and then your Sky Q box to see if that helps.

If still happening, contacting Disney + often removes the issue;

Use the help options at the bottom of this page;

https://help.disneyplus.com/en-GB/contact-us/fix-a-problem