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Discussion topic: No Subscription message on main Sky Q Box

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This message was authored by: Pau4

No Subscription message on main Sky Q Box

Hi,

 

This evening whenever I try to watch or download any Sky content on demand like from Sky Atlantic or Witness it comes up saying "To watch this channel please upgrade your subscription". However I can watch the Sky channels live from the TV guide just fine and other free on demand content is working along with my apps.

I've got Sky Signature in my package, my bills are paid, broadband is working and I've tried, restarting the box by unplugging at the mains and also resetting network settings but that hasn't fixed it. 

 

This is only affecting my main box, my two mini boxes are working fine.

Any suggestions?

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This message was authored by: Pau4

Re: No Subscription message on main Sky Q Box

Nevermind thanks, turns out it was trying to play content in UHD 🙄

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