No Sky Q Planner for the past four days

[HH62]

We have had no Sky Q Planner for the past four days on any of the three sky Q boxes. Any ideas?

[Daniel0210]

@HH62 
Try a reboot of your broadband, then reboot the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.