No Satellite Signal

[Patterdale42]

My Sky Q box recently indicated no satellite signal so we were unable to watch television, however we were still able to watch the apps (eg Netflix). Now today it says we need a satellite signal to access the apps?  I've checked the cables and followed all the online steps. I can't have an engineer in the house due to my child's mental health issues and I can't find a way to speak to a real person at Sky. Help please 🙏

[Daniel0210]

@Patterdale42 

If the issue is the engineer being inside, he/she will be mainly checking the dish outside.

You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated ROI number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

[oj01]

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@Patterdale42 wrote:

My Sky Q box recently indicated no satellite signal so we were unable to watch television, however we were still able to watch the apps (eg Netflix). Now today it says we need a satellite signal to access the apps?  I've checked the cables and followed all the online steps. I can't have an engineer in the house due to my child's mental health issues and I can't find a way to speak to a real person at Sky. Help please 🙏

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Whilst Apps will initially work without a satellite signal, after a while the box requires a signal for anything to work. Your box has reached that point.