No Satellite Signal

[PA+Muscroft1]

We experienced no Sky Signal for a period of Storm Babet, returning the following day of the bad storm.

Some six days after Storm Babet & we're experiencing the second day of no Sky Signal. I've attempted the process of disconnecting both our Sky Broadband Router & Sky Q Box/Sky Q Mini-Boxes, & then reconnecting them. We have broadband connection but still have no Sky Signal!?

[oldfella]

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@PA+Muscroft1 wrote:

We experienced no Sky Signal for a period of Storm Babet, returning the following day of the bad storm.

Some six days after Storm Babet & we're experiencing the second day of no Sky Signal. I've attempted the process of disconnecting both our Sky Broadband Router & Sky Q Box/Sky Q Mini-Boxes, & then reconnecting them. We have broadband connection but still have no Sky Signal!?

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Hi @PA+Muscroft1 

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

[TimmyBGood]

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@PA+Muscroft1 wrote:

We have broadband connection but still have no Sky Signal!?

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That would be because the 'sky signal' is delivered from an orbiting platform through your satellite dish, and is unrelated to broadband.  Typically after a storm one would suspect an issue with dish alignment.