No Satellite Signal

[Stellabelly]

I have tried rebooting the Sky Box but this hasn't resolved the issue. Can you please advise what else I need to do ?

[oj01]

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@Stellabelly wrote:
I have tried rebooting the Sky Box but this hasn't resolved the issue. Can you please advise what else I need to do ?

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Most likely book an engineer to check out your dish and cabling.

[Mark39]

@Stellabelly work through Sky's help here. If it doesn't resolve the problem, you'll be able to book an engineer online (as long as you have your own dish): https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q-do-you-live-in-a-flat

[Daniel0210 · Accepted solution]

@Stellabelly 

If you have a ”No satellite signal” message, check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely either;
▫️a dish misalignment,
▫️a failing LNB (on the arm of the dish),
▫️water getting into the cabling,
▫️it is currently raining very heavily
so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company or landlord who will have their approved engineers to contact direct.

Additionally:

🔹 a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels (amongst the first to be affected may be TNT or GB News),

🔹 a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.