No Satellite Signal on all channels accept BBC, ITV, 4 & 5

[darling412001]

As title says my SkyQ box will only receive BBC, ITV, Channel 4 and Channel 5. All others are displaying 'No Satellite Signal' message. I am on a communal system using SCR. Any ideas if it's my box or in the communal system?

[Scampifries81]

Yeah I am having problems too. Also communal. Signal in and out picture pixelating. Not good sort it out sky pay enough as it is!!!!

[Daniel0210]

@darling412001 @Scampifries81 
If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish). As you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

[darling412001]

Seems I was incorrect and there are other channels that I can still receive as well as BBC etc. Can I diagnose if the fault is in my box and Sky would need to send an engineer, or the fault is in the dish/communal distribution system in which case I need my building management company to get someone out?

[Daniel0210 · Accepted solution]

@darling412001 

A no satellite signal message is a dish alignment issue.