No ITVX on new Sky q mini box

[PandaOwl]

Have new Sky q and Sky mini box today. Main Sky q box has ITVX app. Sky q mini doesn't. I've upgraded the software version on the mini. Turned tv off for a while still no ITVX? 

[nigea99]

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@PandaOwl wrote:

Have new Sky q and Sky mini box today. Main Sky q box has ITVX app. Sky q mini doesn't. I've upgraded the software version on the mini. Turned tv off for a while still no ITVX? 

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hi @PandaOwl 

May I suggest you. also, try a refresh of your apps which is in an 'Engineer's' menu

To access it:

Main - Menu - Scroll down to Settings  & do not press Select/enter button at this stage -

Then press 0, 0, 1 followed by the enter/select button -

Scroll down to the Apps & Select Refresh 

Note the refresh may take while before it happens

[oldfella · Accepted solution]

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@PandaOwl wrote:

Have new Sky q and Sky mini box today. Main Sky q box has ITVX app. Sky q mini doesn't. I've upgraded the software version on the mini. Turned tv off for a while still no ITVX? 

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First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

[PandaOwl]

It's now appeared after a few hours! 

[Chodley]

Yeah it seems to download them in the background. Wouldn't surprise me if you had other apps missing that you just weren't looking for.