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Discussion topic: No Catch up or box sets

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This message was authored by GlassOnion11 This message was authored by: GlassOnion11

No Catch up or box sets

Hello 

 

I recently upgraded to Sky Q but now i can't get the catch up or box sets to load. It keeps telling me I need to upgrade.

 

I am on sky signature but no catchup will load for me.

 

Can anyone help please?

Thanks


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: No Catch up or box sets

Posted by a Superuser, not a Sky employee. Find out more

@GlassOnion11 

Welcome to the forums. Do you have the HD add on? If not please try changing the default download preference from HD to SD in
Main Menu > Settings > Setup > Preferences

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more: https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: No Catch up or box sets

Posted by a Superuser, not a Sky employee. Find out more

@GlassOnion11 

Welcome to the forums. Do you have the HD add on? If not please try changing the default download preference from HD to SD in
Main Menu > Settings > Setup > Preferences

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more: https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
GlassOnion11
Topic Author
This message was authored by GlassOnion11 This message was authored by: GlassOnion11

Re: No Catch up or box sets

Brilliant

All sorted now.

Cheers for that.......

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