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Discussion topic: Next firmware update

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This message was authored by steve30x This message was authored by: steve30x

Re: Next firmware update

 


What would the point be in hoovering the vents in a 6 day old SKY Q box? The problem is that tiny little fan in the 1TB Box. In fact I had the box on my PANASONIC UB820 and on saturday night I put on 4K a blu ray. I thought the Blu Ray Player was being extra loud but it turned out to be the 1TB Box that was extremely loud.

I've been upgraded to a 2TB Box a few minutes ago  (For some reason I asked for a 2TB HDR Box and got a 2TB Box that doesn't support HDR). It does seem like the box the engineer put in has a bigger fan in it though and So far its much quieter. Its the box with the silver trim. hopefully this new box will be quieter. I can live without the HDR because it will mainly be for SKY Sports F1 anyway.

SKY Q 2TB 32B064
LG 50UQ7006
Sony STR DN1020
This message was authored by bob1234 This message was authored by: bob1234

Re: Next firmware update

Posted by a Superuser, not a Sky employee. Find out more

@steve30xIf it has the silver stripe and an external power unit it is the V2 and will be quieter and support HDR.

This message was authored by stereohaven This message was authored by: stereohaven

Re: Next firmware update

Hope the next firmware update includes reminders...

 

😜

-------------------------

LG OLED | Sky Q | EE TV Box Pro | BT Smart Hub 2 | Apple TV 4K | Xbox One S
This message was authored by Chodley This message was authored by: Chodley

Re: Next firmware update

Posted by a Superuser, not a Sky employee. Find out more

@steve30x wrote:

 


What would the point be in hoovering the vents in a 6 day old SKY Q box? The problem is that tiny little fan in the 1TB Box. In fact I had the box on my PANASONIC UB820 and on saturday night I put on 4K a blu ray. I thought the Blu Ray Player was being extra loud but it turned out to be the 1TB Box that was extremely loud.

I've been upgraded to a 2TB Box a few minutes ago  (For some reason I asked for a 2TB HDR Box and got a 2TB Box that doesn't support HDR). It does seem like the box the engineer put in has a bigger fan in it though and So far its much quieter. Its the box with the silver trim. hopefully this new box will be quieter. I can live without the HDR because it will mainly be for SKY Sports F1 anyway.



Not completely sure how I was supposed to telepathically know the age of your Sky box.

 

Glad to hear your 2TB one is quieter. I've only had 2TB boxes so maybe a design issue with the fan in the 1TB though not heard it a common problem.

This message was authored by Laing1 This message was authored by: Laing1

Re: Next firmware update

Posted by a Superuser, not a Sky employee. Find out more

@steve30x wrote:

 


What would the point be in hoovering the vents in a 6 day old SKY Q box? The problem is that tiny little fan in the 1TB Box. In fact I had the box on my PANASONIC UB820 and on saturday night I put on 4K a blu ray. I thought the Blu Ray Player was being extra loud but it turned out to be the 1TB Box that was extremely loud.

I've been upgraded to a 2TB Box a few minutes ago  (For some reason I asked for a 2TB HDR Box and got a 2TB Box that doesn't support HDR). It does seem like the box the engineer put in has a bigger fan in it though and So far its much quieter. Its the box with the silver trim. hopefully this new box will be quieter. I can live without the HDR because it will mainly be for SKY Sports F1 anyway.


@steve30x As @bob1234 says if the new box has an external power supply then it is capable of HDR as it will be a V2 box. 

If the box has an internal power supply and has Silver Trim it will be a V1 box which is not capable of HDR 

 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Chodley This message was authored by: Chodley

Re: Next firmware update

Posted by a Superuser, not a Sky employee. Find out more

And the HDR on F1 is superb.

Super+Anthony
Topic Author
This message was authored by Super+Anthony This message was authored by: Super+Anthony

Re: Next firmware update

@stereohaven Yes please please please

This message was authored by Chodley This message was authored by: Chodley

Re: Next firmware update

Posted by a Superuser, not a Sky employee. Find out more

@Super+Anthony wrote:

@stereohaven Yes please please please


He was joking

This message was authored by steve30x This message was authored by: steve30x

Re: Next firmware update


@Laing1 wrote:

@steve30x wrote:

 


What would the point be in hoovering the vents in a 6 day old SKY Q box? The problem is that tiny little fan in the 1TB Box. In fact I had the box on my PANASONIC UB820 and on saturday night I put on 4K a blu ray. I thought the Blu Ray Player was being extra loud but it turned out to be the 1TB Box that was extremely loud.

I've been upgraded to a 2TB Box a few minutes ago  (For some reason I asked for a 2TB HDR Box and got a 2TB Box that doesn't support HDR). It does seem like the box the engineer put in has a bigger fan in it though and So far its much quieter. Its the box with the silver trim. hopefully this new box will be quieter. I can live without the HDR because it will mainly be for SKY Sports F1 anyway.


@steve30x As @bob1234 says if the new box has an external power supply then it is capable of HDR as it will be a V2 box. 

If the box has an internal power supply and has Silver Trim it will be a V1 box which is not capable of HDR 

 


Yup its the V1 box. It has an internal Power supply and silver trim. I just spent about 30+ minutes on the phone with a SKY Technician trying to explain to him that the box I was upgraded to was the older box that doesn't support HDR. I had to explain to him about five or six times that I wasn't saying the box ox doesnt support 4K. I told him a few times that its an older box with silver trim that doesn't support HDR.

I don't know what he was reading but he said what he was looking at shows that the box I got supported HDR mistaking the 4K resolution for HDR. Anyway he said he is taking it up with his manager to see if they can get the box changed for one that supports HDR. I'm not getting my hopes up though.

But right now the box I have is beautifully quiet and I hope it remains like that. Its so much quieter than the 1TB hoover that I had.

The hardware version of the box that I was given is 32B064 and according to this SKY page its not HDR compatible

https://www.sky.com/help/articles/sky-software-updates

SKY Q 2TB 32B064
LG 50UQ7006
Sony STR DN1020
This message was authored by Chodley This message was authored by: Chodley

Re: Next firmware update

Posted by a Superuser, not a Sky employee. Find out more

@steve30x wrote:

@Laing1 wrote:

@steve30x wrote:

 


What would the point be in hoovering the vents in a 6 day old SKY Q box? The problem is that tiny little fan in the 1TB Box. In fact I had the box on my PANASONIC UB820 and on saturday night I put on 4K a blu ray. I thought the Blu Ray Player was being extra loud but it turned out to be the 1TB Box that was extremely loud.

I've been upgraded to a 2TB Box a few minutes ago  (For some reason I asked for a 2TB HDR Box and got a 2TB Box that doesn't support HDR). It does seem like the box the engineer put in has a bigger fan in it though and So far its much quieter. Its the box with the silver trim. hopefully this new box will be quieter. I can live without the HDR because it will mainly be for SKY Sports F1 anyway.


@steve30x As @bob1234 says if the new box has an external power supply then it is capable of HDR as it will be a V2 box. 

If the box has an internal power supply and has Silver Trim it will be a V1 box which is not capable of HDR 

 


Yup its the V1 box. It has an internal Power supply and silver trim. I just spent about 30+ minutes on the phone with a SKY Technician trying to explain to him that the box I was upgraded to was the older box that doesn't support HDR. I had to explain to him about five or six times that I wasn't saying the box ox doesnt support 4K. I told him a few times that its an older box with silver trim that doesn't support HDR.

I don't know what he was reading but he said what he was looking at shows that the box I got supported HDR mistaking the 4K resolution for HDR. Anyway he said he is taking it up with his manager to see if they can get the box changed for one that supports HDR. I'm not getting my hopes up though.

But right now the box I have is beautifully quiet and I hope it remains like that. Its so much quieter than the 1TB hoover that I had.

The hardware version of the box that I was given is 32B064 and according to this SKY page its not HDR compatible

https://www.sky.com/help/articles/sky-software-updates



The number of Sky employees who don't seem to understand that UHD and HDR are different things is scarey. They need to make a simple little chart and force it as everyone's wallpaper for a month.

This message was authored by steve30x This message was authored by: steve30x

Re: Next firmware update

SKY should just give them some kind of sheet with the info on the difference between 4K and HDR or some internal website with the proper info at least. It should tell them what HDR is and what 4K is and explain that they're not the same thing

SKY Q 2TB 32B064
LG 50UQ7006
Sony STR DN1020
This message was authored by Laing1 This message was authored by: Laing1

Re: Next firmware update

Posted by a Superuser, not a Sky employee. Find out more

@steve30x wrote:

SKY should just give them some kind of sheet with the info on the difference between 4K and HDR or some internal website with the proper info at least. It should tell them what HDR is and what 4K is and explain that they're not the same thing


@steve30x definately agree wouldn't take much to produce that sort of thing 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Matto+E This message was authored by: Matto+E

Re: Next firmware update

@Super+Anthony 

 

i think tbh they should copy some of sky+hd features like the planner and reminders etc dont think they will but they should update it agen now its getting boring the ui agen needs updating 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Next firmware update

Posted by a Superuser, not a Sky employee. Find out more

@Matto+E wrote:

@Super+Anthony 

 

 they should update it agen now its getting boring the ui agen needs updating 


Because millions of users really enjoy it when things move around and they can't find the feature they want?

 

Once an OS is stable, the last thing it needs is gratuitous UI changes: see Windows 11 relocating the Power button as a case in point.

 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by steve30x This message was authored by: steve30x

Re: Next firmware update


@TimmyBGood wrote:

@Matto+E wrote:

@Super+Anthony 

 

 they should update it agen now its getting boring the ui agen needs updating 


Because millions of users really enjoy it when things move around and they can't find the feature they want?

 

Once an OS is stable, the last thing it needs is gratuitous UI changes: see Windows 11 relocating the Power button as a case in point.

 


As a case in point they moved around and changed a whole lot more than just the start menu in windows 11. Another thing they changed is the right click menu. To get the classic right click menu on the desktop you have to right click then go down to another menu to get to most of the options from the right click menu. They made it far hardwr to get to the classic control panel.They changed all the settings in the settings screen. Thats just a small few of the large ammount of things moved around or changed in windows 11

You just picked the one thing and ran with it. If the start button was the only thing they changed in windows 11 compared to windows 10 then it would be a valid point but it goes a lot deeper than just re positioning the start button which can be moved back to the left if one wishes to do so.

SKY Q 2TB 32B064
LG 50UQ7006
Sony STR DN1020
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