Discussion topic: New viewing card
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 09 Apr 2023 04:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
New viewing card
I have a new card today. TV guide is working, as are the channels. However, all other menus including home are displaying; 'To use this service, you need to upgrade your subscription'
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 09 Apr 2023 04:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: New viewing card
Hi @Travipoo Have you tried power rebooting your box?
Message posted on 09 Apr 2023 08:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: New viewing card
Yes and registering the card via the settings
Message posted on 09 Apr 2023 08:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: New viewing card
@Travipoo wrote:
I have a new card today. TV guide is working, as are the channels. However, all other menus including home are displaying; 'To use this service, you need to upgrade your subscription'
@Travipoo try rebooting yoir router then doing the same with your main box
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Message posted on 10 Apr 2023 09:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: New viewing card
Gave that a go. Still the same.
Message posted on 10 Apr 2023 09:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: New viewing card
Got through to tech support.
all sorted. Apparently, I shouldn't have been sent a new viewing card!
Message posted on 10 Apr 2023 09:48 AM - last edited: 10 Apr 2023 09:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: New viewing card
@Travipoo wrote:
Yes and registering the card via the settings
hi @Travipoo
You said the card is in pin up. Assume it's in pin end first
When you say
Registering the card I assume you did the following.
Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback
No call is actually made but the Viewing card should be refreshed.
If this didn't work
Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.
Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.
Resetting the settings will also reset:
Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page