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Message posted on ‎09 May 2023 06:08 PM

New version

I have a new version to do on my sky Q box but I can't see to connect to the internet. My box won't store my Wi-Fi settings so I have to enter every time but this upgrade message is on the screen covering the settings page. 

SM Pritchard
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This message was authored by: nigea99 Answer

Message posted on ‎09 May 2023 06:10 PM

Re: New version

Posted by a Superuser, not a Sky employee. Find out more

hi @Pepsiduff 

 

This sounds more like an update of your TV's own firmware - try using the TV's own remote

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This message was authored by: nigea99 Answer

Message posted on ‎09 May 2023 06:10 PM

Re: New version

Posted by a Superuser, not a Sky employee. Find out more

hi @Pepsiduff 

 

This sounds more like an update of your TV's own firmware - try using the TV's own remote

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Message posted on ‎09 May 2023 06:10 PM

Re: New version

Posted by a Superuser, not a Sky employee. Find out more
@Pepsiduff wrote:

I have a new version to do on my sky Q box but I can't see to connect to the internet. My box won't store my Wi-Fi settings so I have to enter every time but this upgrade message is on the screen covering the settings page. 

@Pepsiduff could that be a message from your TV that needs to be removed by using the TV remote 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
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This message was authored by: Pepsiduff

Message posted on ‎09 May 2023 06:13 PM

Re: New version

Oops yes thank you 🤦🏼‍♀️

SM Pritchard
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Message posted on ‎22 May 2023 08:24 AM

Re: New version

hi, I have the new version upgrade message on my tv but cannot find how to press upgrade using the remote. mike

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Message posted on ‎22 May 2023 08:27 AM - last edited: ‎22 May 2023 08:28 AM

Re: New version

Posted by a Superuser, not a Sky employee. Find out more

@jacky+57  Please see the replies posted above your post specifically the one marked as Answer.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




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Message posted on ‎22 May 2023 11:07 AM

Re: New version

Posted by a Superuser, not a Sky employee. Find out more
@jacky+57 wrote:

I have the new version upgrade message on my tv but cannot find how to press upgrade using the remote.

Even a 'linked' Sky remote cannot dismiss or apply a television software update: that has to be done using the televisions own handset.

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Message posted on ‎22 May 2023 12:01 PM

Re: New version

thank you very much, the other posts did not say the tv remote not the sky remote, thanks again YOUR A STAR, Mike

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Message posted on ‎22 May 2023 12:32 PM - last edited: ‎22 May 2023 12:34 PM

Re: New version

Posted by a Superuser, not a Sky employee. Find out more
@jacky+57 wrote:

thank you very much, the other posts did not say the tv remote not the sky remote, thanks again YOUR A STAR, Mike

'try using the TV's own remote' in the post marked as Answer 

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