New skyQ box, lost previous recordings

[Cazfred1]

I have just got a new sky q box, which I have just set up. When I went to look for my previous recorded programmes, they are not there, can anyone help. When I signed up for the new box I was not told I would lose everything.

[nigea99]

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@Cazfred1 wrote:

I have just got a new sky q box, which I have just set up. When I went to look for my previous recorded programmes, they are not there, can anyone help. When I signed up for the new box I was not told I would lose everything.

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hi @Cazfred1 

I am afraid they are stored on the physical box and thus remain on the old box & do not get transferred

If you have any you have purchased from SKY Store then you can download these to the new box.

Some may be available via Catch up/On demand to download

[Daniel0210]

@Cazfred1 

That's correct. Your previous recordings were stored on the hard drive in the faulty box. Only Sky Store purchases will be retrievable. 

[Cazfred1]

My previous box wasn't faulty, it was replaced. Should Sky not tell people they will lose programmes they have recorded.

[oj01]

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@Cazfred1 wrote:

My previous box wasn't faulty, it was replaced. Should Sky not tell people they will lose programmes they have recorded.

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Why was it replaced?  

[Daniel0210]

@Cazfred1 

I presume the agent would expect you to know recordings aren't transferable. 

[Cazfred1]

I had had it long time & have added  films & they asked if I wanted an updated sky box.

[Cazfred1]

I took up the offer of a free film VIP thing, how do I retrieve that please?

[Cazfred1]

A Sky representative rang me offering me a new sky q box plus the films at discount on 23/05/2025, I received it on the 27/05/2025 & set it up yesterday, not happy with it, do I have the right to cancel please?

[Daniel0210]

@Cazfred1 

edit: I've merged today's thread into yesterdays. No need for two.

[Cazfred1]

I already had sky q box this was an upgrade

[Daniel0210]

@Cazfred1 

What aren't you happy about with the new box? You won't get your previous box back with the aforementioned recordings on. 

[Cazfred1]

I have a netflix subscription with netflix which i can no longer use via sky, I have to take out a sky subscription which after 2 months becomes £13 a month.

[PandJ2020]

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@Cazfred1 wrote:

I have a netflix subscription with netflix which i can no longer use via sky, I have to take out a sky subscription which after 2 months becomes £13 a month.

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You can use the Sky Q NetFlix app by simply logging in with your credentials.  You do not need to pay via Sky.

[Cazfred1 · Accepted solution]

Thank you but I have tried and it just keeps going to sky subscription page.