New sky box required

[phil553]

I need a new main sky box. One I currently have is probably 10 years old and repeatedly fails despite trying all the tips in you help . Ultimately it is just too old now. 

[Angel_Aka]

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@phil553 wrote:

I need a new main sky box. One I currently have is probably 10 years old and repeatedly fails despite trying all the tips in you help . Ultimately it is just too old now. 

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Follow troubleshooting here:

https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on/arti... 

Click on need more help at the end and you should be able to order a replacement box. Remember to take your viewing card out before swapping boxes and power cables. 

[Invisiblename]

@phil553  Also you need to be aware that it is VERY unlikely that you'll get a brand new Sky Q receiver as they are no longer manufactured; they will most probably send you a refurbished one.

[TimmyBGood]

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@phil553 wrote:

 Ultimately it is just too old now. 

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Q was launched in early 2016: the final hardware version is from late 2019.