New sky box isn’t turning on
@Jemma31 wrote:
So I've just had a replacement Q box delivered and it won't turn on. It has a red light and the blue Q light is just going round. But won't do anything else.
I've tried all the reset things that sky say to do but it's not doing anything.
they took my old box when delivering this one so I have nothing to use in the meantime.
Hi @Jemma31
If you did everything that Sky advises then it would have led to ordering another replacement.
Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.
