New remote

[Veronique93]

Hi I need to order a new Sky Q remote 

[Chodley]

Can buy them from retailers

e.g. https://www.amazon.co.uk/Original-Sky-Voice-Remote-Control/dp/B07VD91NBT/ref=mp_s_a_1_3

[oldfella]

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@Veronique93 wrote:

Hi I need to order a new Sky Q remote 

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Hi @Veronique93 

Assume you have tried completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

Failing this 

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment