25 Sep 2023 06:58 PM
Cannot seem to leave
25 Sep 2023 07:33 PM
Posted by a Superuser, not a Sky employee. Find out more
@Penfold2005 wrote:Cannot seem to leave
Either call them or use the chat: https://www.sky.com/help/articles/cancel-sky-tv
What problem are you having? (You cannot cancel if you are subject to a minimum term)
25 Sep 2023 08:42 PM
Tried to call on hold for 40mins x4 times each time after the sky call hangs up the phone I've emailed I've done a robot chat I'm within my rights to leave as my contract is due to end all I want to do it give my notice which I've been trying for 4 days ! It's draining!
25 Sep 2023 09:31 PM - last edited: 25 Sep 2023 09:32 PM
Posted by a Superuser, not a Sky employee. Find out more
@Penfold2005 wrote:
Tried to call on hold for 40mins x4 times each time after the sky call hangs up the phone I've emailed I've done a robot chat I'm within my rights to leave as my contract is due to end all I want to do it give my notice which I've been trying for 4 days ! It's draining!
@Penfold2005 have you followed the link @PandJ2020 posted, at the bottom of the link ithere is still need a hand click on the yes option it brings up all the options on how to contact Sky
26 Sep 2023 12:08 AM
Posted by a Superuser, not a Sky employee. Find out more
@Penfold2005 wrote:Tried to call on hold for 40mins x4 times each time after the sky call hangs up the phone I've emailed I've done a robot chat I'm within my rights to leave as my contract is due to end all I want to do it give my notice which I've been trying for 4 days ! It's draining!
@Penfold2005 you can also write to Sky to give notice to cancel.
26 Sep 2023 09:37 AM
Unless you were trying to call when their broadband servers had a melt down (or attack possibly) last(?) week I've never had an issue getting through on the phone. I think from memory the early mornings are the best times.
Make sure you use the "thinking of leaving"(?) option.
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