New q box sent and exchanged but different power cable

[Martin+graham]

You have exchanged faulty q bix but the new o e has a different power cable

[Laing1]

---

@Martin+graham wrote:

You have exchanged faulty q bix but the new o e has a different power cable

---

@Martin+graham Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag

[bob1234]

---

@Martin+graham wrote:

You have exchanged faulty q bix but the new o e has a different power cable

---

There have been reports of Sky sending out the boxes that need an external power supply but have neglected to send out the power supply all other boxes have the same power lead.

[TimmyBGood]

@Martin+graham 

As @bob1234 indicates, v1 and v3 main Q boxes use standard figure-eight (C7) IEC connectors, as do all Mini boxes.

The v2 main Q box uses an external transformer with a proprietary multipin connection.

 

[Steve53]

Any ideas where I can get one of these multi pin power cables. Sky are refusing to send another box and advising waiting 3 weeks for an engineer visit 

[susanne+crayton]

Did you have any joy? My new box was delivered today with no power cable. I can't find one anywhere 

[Laing1]

---

@susanne+crayton wrote:

Did you have any joy? My new box was delivered today with no power cable. I can't find one anywhere 

---

@susanne+crayton afraid you need to contact Sky 

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag