New keypad for remote

[Opie4]

I need a new key pad for my remote control,is this possible?

[Angel_Aka]

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@Opie4 wrote:

I need a new key pad for my remote control,is this possible?

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You can only have the whole remote replaced - it's not possible to just get the keypad replaced. 

Fill in the form here:

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch 

[Daniel0210 · Accepted solution]

@Opie4 

A new remote would be required, not just the keypad. 

After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken or faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an android or Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

[Jules946]

I need a new Remote. I painstakingy found somewhere on Sky and they said they would send me a new one within three to five working days. Some time later I received a Text from Sky saying "Unfortunately we have not been able to process your request. If you still require a replacement please call [Removed]". I rang this number got some sort of virtual assistant who could not help and got referred back to the Sky site. 

Can anyone help.

Moderator notes: Removed phone number

[PandJ2020]

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@Jules946 wrote:

Can anyone help.

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use the virtual remote from within the Sky Go app or purchase one from Argos/Amazon etc.