New customer

[LollyW]

I was connected to broadband and tv today. I don't have a viewing card for sky Q box. So I am now without tv

[Daniel0210]

@LollyW 

Were you previously a Sky Q customer and have rejoined? 

[LollyW]

Yes but that was a year ago and viewing card was returned with box 

[Daniel0210]

@LollyW 

Sky will have assumed you'd kept the original viewing card. 

To see if they can help you I’ve escalated your post to Sky and the Messaging Team may contact you tomorrow. 

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @LollyW to chat.

[Lisa-P1987]

Thanks for chatting to us @LollyW . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks