New TV - Low Resolution Sky Channels

[GermonLennon]

I am after installing a new Walker HD TV.
However after I plugged in the Sky Q box through HDMI, sky Channel Resolution is low.
Things to note: -

• Other channels are high resolution and fine such as bbc and other non Sky channels
  
• Sky Sports and sky channels are low quality resolution
• The menu displays when pressing home are all high resolution
• The TV does support HD (hence other channels are HD)
• I have ensure the Setup is set to 1080
• The HDMI is properyl connected

Hypothesis

• Internet connection is playing a role?

Can any one help or has anyone experienced something similar.
Thank you.

[oldfella]

Hi @GermonLennon 

Internet connection will have no influence on live Satellite channels.

The channel synopsis will indicate if the channel is HD (when you press select or info)

You say you have selected Sky Q 1080 resolution.

Is this 1080i or 1080p?

[GermonLennon]

Sorry yes 1080i. I have a regular Sky sports subscription - so not UHD or 4K. The resolution is like a 720 or 420 youtube video.

Any ideas?!

[oldfella]

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@GermonLennon wrote:

Sorry yes 1080i. I have a regular Sky sports subscription - so not UHD or 4K. The resolution is like a 720 or 420 youtube video.

Any ideas?!

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Hi @GermonLennon 

1080i is the best choice.

You need to check the channel synopsis to make sure that you are watching an HD channel.

Sky Sports is available in HD without additional subscription. However SD Sports channels are listed in the TV Guide.

For Sky Signature channels in HD you need the additional Monthly HD subscription (apart from Free to Air BBC, ITV etc)

[GermonLennon]

The channel synopsis does not mention HD? But I'm pretty sure its standard. As the quality on the Sky channels seems notably worse. Maybe I am wrong.

[GermonLennon]

...since changing TV I mean.

[oldfella]

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@GermonLennon wrote:

The channel synopsis does not mention HD? But I'm pretty sure its standard. As the quality on the Sky channels seems notably worse. Maybe I am wrong.

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Hi @GermonLennon 

All HD channels will show as HD in the lower info bar or tile Synopsis.

The absence of the HD indication means that it is SD.

SD channels have no indication as such. (Ie they do not say SD)

[GermonLennon]

Ok.... so is this an error? As I am pretty sure Skysports is HD as standard? Thanks for your time by the way.

[oldfella]

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@GermonLennon wrote:

Ok.... so is this an error? As I am pretty sure Skysports is HD as standard? Thanks for your time by the way.

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Hi @GermonLennon 

Sky Sports is as I said included on Q as standard without additional subscription.

But as I also said SD Sports channels are also listed in the TV guide.

Normally HD Sports channels are listed as Ch 401 -495 and SD channels are all in the 800's.

Again the Synopsis will always say HD for HD channels

However there can be glitches

[GermonLennon]

I am in the ROI by the way @oldfella . I am watching on channel 401. Im 90% sure we have the HD package but I am checking now. Ironically Sky Go is HD when I open it on the laptop. 

[oldfella · Accepted solution]

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@GermonLennon wrote:

I am in the ROI by the way @oldfella . I am watching on channel 401. Im 90% sure we have the HD package but I am checking now. Ironically Sky Go is HD when I open it on the laptop. 

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That does make a difference @GermonLennon 

Sky Sports is not in HD as standard in the ROI

[GermonLennon]

Ok thanks @oldfella . I'll confirm we have the HD subscription before annoying you further! Thanks for the help.

[oldfella]

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@GermonLennon wrote:

Ok thanks @oldfella . I'll confirm we have the HD subscription before annoying you further! Thanks for the help.

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No worries @GermonLennon 

[GermonLennon]

@oldfella, I am back! So I checked my package and I have a package that inculdes Skysports in HD I have attached screenshots of the package details - and it definitely isn't in HD? As mentioned before every other channel coming through the SkyQ box that isn't a SKY channel is coming through in HD resolution?

[oldfella]

Hi @GermonLennon 

What channel numbers are you using in the TV Guide - Sports?

Edit

I see from earlier post you are using Ch 401 .

What is the exact description of the channel?