New SkyQ box but no red light

[SPhelps1952]

Just received a replacement SkyQ Box. All working ok except there is no red light when recording. 

[oldfella]

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@SPhelps1952 wrote:

Just received a replacement SkyQ Box. All working ok except there is no red light when recording. 

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Hi @SPhelps1952 

Try a Reset Settings in the Q box hidden menu.  See if this wakes it up!
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[SPhelps1952]

Thanks, tried that but still no red light. Not too concerned, just a minor niggle. 

[Nicoledo]

Also just received a new sky q box. Red recording light doesn't work. Did the reset, but that does not work

[SteveHamer]

Our first Sky Q box lasted, well, I don't know how many years, and was perfect but eventually the Hard Drive packed in and we had a replacement.

That replacement didn't remember recordings that were set when it powered down and itself was replaced (at my expense to call out the engoneer!!?)

That one is the current box and that works fine apart from it never shows the red light when recording which is surprisingly annoying. Resets of all kinds, power cycles and updates have not fixed the red light not coming on and I'm reluctant to ask for yet another box.

Are there no other solutions?

[Laing1]

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@SteveHamer wrote:

Our first Sky Q box lasted, well, I don't know how many years, and was perfect but eventually the Hard Drive packed in and we had a replacement.

That replacement didn't remember recordings that were set when it powered down and itself was replaced (at my expense to call out the engoneer!!?)

That one is the current box and that works fine apart from it never shows the red light when recording which is surprisingly annoying. Resets of all kinds, power cycles and updates have not fixed the red light not coming on and I'm reluctant to ask for yet another box.

Are there no other solutions?

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@SteveHamer probably not

I would guess if the red light is not coming on at all then the bulb has blown. If the red light shows when the box is in eco mode then it would appear to be the signal that is sent when the box is recording is probably not being sent in both circumstances I woud expect you would need a replacement box 

[Otoshi]

I have exactly the same issue. Had the same box for years and eventually the hard drive packed in. Engineer replaced the box the. A few weeks later the new box developed a fault and had to be replaced,  this time the recording light on the replacement box does not work and the box was dusty so it's pretty clear that 'new' replacement boxes are reconditioned in many/most cases. 

[Laing1]

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@Otoshi wrote:

I have exactly the same issue. Had the same box for years and eventually the hard drive packed in. Engineer replaced the box the. A few weeks later the new box developed a fault and had to be replaced,  this time the recording light on the replacement box does not work and the box was dusty so it's pretty clear that 'new' replacement boxes are reconditioned in many/most cases. 

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@Otoshi I would guess that the majority of boxes now a days are reconditioned seeing as all Q boxes are loaned to you.