New Sky Q2tb box - no satellite signal.

[Howcroft79]

Hi, I wonder if anyone can offer advice please.

I had the free upgrade to 2TB Sky Qbox. Current 1tb working perfectly. Disconnected and connected 2tb box which displayed the no satellite signal upgrade despite connecting correctly.

Unplugged it and reinstalled the 1tb box which is working perfectly.

Is it the box itself at fault or am I missing something with the set up?

[nigea99 · Accepted solution]

---

@Howcroft79 wrote:

Hi, I wonder if anyone can offer advice please.

I had the free upgrade to 2TB Sky Qbox. Current 1tb working perfectly. Disconnected and connected 2tb box which displayed the no satellite signal upgrade despite connecting correctly.

Unplugged it and reinstalled the 1tb box which is working perfectly.

Is it the box itself at fault or am I missing something with the set up?

---

hi @Howcroft79 

Do you have a communal feed rather than your own dish ?

If so,  you probably need to check/change the LNB type to SCR - this is in an engineer's menu

To access it :

press Home
Scroll to Settings - but do not press enter/select at this point
Press 0 0 1 in sequence followed by the Enter/ select button
you should now get the engineer's menu

Select the LNB Type & set to SCR if necessary

After changing the LNB type power down (switch off at mains or unplug)  your SKY Q box and restart it for the change to come into effect

[Howcroft79]

Hi @nigea99,

it worked. Thank you very much.

It was a new build estate so yes was a communal dish.

Best wishes.