New Sky Q remote.

[KyleHughes]

I was just wondering if I would have to pay for a new Sky Q remote because mine isn't working properly.

[Daniel0210 · Accepted solution]

@KyleHughes 
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a free replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well as the above you’ll have a spare.

[KyleHughes]

@Daniel0210 I've don't all that and went through ordered a new sky remote from sky directly but when I finished the site said they would contact me within 3 days with my order but never said if I would have to pay.

[Daniel0210]

@KyleHughes 

My understanding (as per my post) is that there is no charge. 

[KyleHughes]

@Daniel0210 ok thanks 🙂

[Deniswise]

Can I get new remote as mine has broken

[Daniel0210]

@Deniswise 
See my previous post marked as the answer.

[Elaine+Mullins]

Didn't know about this until I saw your post, thank you! 🙂

[Chodley]

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@Elaine+Mullins wrote:

Didn't know about this until I saw your post, thank you! 🙂

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👍🙏

It's always refreshing when people read the threads they're replying to 😁

[Craig2691]

I want the older  version remote of the sky q remote with the voice control button on the side of the remote,

when I rang sky to get a new remote they sent me the newer version but I want the older version 

Am waiting on the 2nd remote coming soon. And if that's not the right one then I will have to look on eBay. 
the lady did say to me that she personally went and told her manager what remote I wanted.

that's what that man told me and I got the newer version 

[PandJ2020]

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@Craig2691 wrote:

I want the older  version remote of the sky q remote with the voice control button on the side of the remote,

when I rang sky to get a new remote they sent me the newer version but I want the older version 

Am waiting on the 2nd remote coming soon. And if that's not the right one then I will have to look on eBay. 
the lady did say to me that she personally went and told her manager what remote I wanted.

that's what that man told me and I got the newer version 

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I suspect the older ones are no longer available...

[Daniel0210]

@Craig2691 

I presume you're referring to the original Sky Q touch remote which looked like 

These haven't been produced or been dispatched by Sky for many years (although mine is still going strong from 2019). As suggested you can probably purchase a second hand one on sites such as eBay.  

[Craig2691]

Not that one,the other one with the voice button on the side,

[Daniel0210]

@Craig2691 

Okay. The one in the image has the voice button on the side. 

[Ian1106]

Just purchased a replacement controller and followed the instructions to unpair the old one first and then pair the new one.

the new remote works with the exception that the volume control buttons don't operate.

plus the old remote still operates