New Sky Q remote.

[KyleHughes]

I was just wondering if I would have to pay for a new Sky Q remote because mine isn't working properly.

[Daniel0210 · Accepted solution]

@KyleHughes 
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a free replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well as the above you’ll have a spare.

[KyleHughes]

@Daniel0210 I've don't all that and went through ordered a new sky remote from sky directly but when I finished the site said they would contact me within 3 days with my order but never said if I would have to pay.

[Daniel0210]

@KyleHughes 

My understanding (as per my post) is that there is no charge. 

[KyleHughes]

@Daniel0210 ok thanks 🙂

[Deniswise]

Can I get new remote as mine has broken

[Daniel0210]

@Deniswise 
See my previous post marked as the answer.

[Elaine+Mullins]

Didn't know about this until I saw your post, thank you! 🙂

[Chodley]

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@Elaine+Mullins wrote:

Didn't know about this until I saw your post, thank you! 🙂

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👍🙏

It's always refreshing when people read the threads they're replying to 😁