New Sky Q remote does not control sound

[Chatsy]

I have bought a new Sky Q remote control, went through the set up stages and although it controls everything else it does not control the sound, I have an LG TV model 47LA790W-ZA. 
Please help

[Chodley]

Have you paired it with the Q box AND TV?

[Chatsy]

Hi Chodley,

Thank you for your answer.

 I see that you can only have one remote paired with the box so is that the problem? 
I wanted to have two paired..

[nigea99]

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@Chatsy wrote:

Hi Chodley,

Thank you for your answer.

 I see that you can only have one remote paired with the box so is that the problem? 
I wanted to have two paired..

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hi @Chatsy 

It can be done but rather convoluted.

Only one can be paired in bluetooth mode (& thus Voice control) - the other(s) has to be IR only

You first pair the one(s) you want to use in infrared only mode (pressing & holding 7 & 9 if needed to reset) by pressing & holding 1 & 3 together & following the on screen instructions

Once paired to the box & TV you reset it to use Infrared by pressing & holding 4 & 6 together

Then you re-pair the one you want to use in bluetooth mode & for voice contro, as above but this time don't press the 4 & 6 after

[Chatsy]

Hi Nigea99,

thanks for getting in touch.

I've tried all that but no joy. I'm starting to think that the new remote is faulty.

[Chodley]

Does it still control the sky box in IR mode?

Does the first / primary remote control the TV using IR ok?