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Discussion topic: New Sky Q box showing red light at 3am then 2hrs later the fan comes on & blue light pulses

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This message was authored by JulieK1967 This message was authored by: JulieK1967

New Sky Q box showing red light at 3am then 2hrs later the fan comes on & blue light pulses

Hi, we just upgraded from Sky+ HD to Sky Q the Sky engineer fitted the new box & dish 2 days ago. The box is in our bedroom. So early hours of Wednesday morning I noticed a red light on the box not the pale standby light. The box wasn't recording anything but I thought nothing of it until a while later this loud noise starts up & the room is lit up with a pulsing light! 

 

So this morning at 3am I woke to notice the red light was on again, I thought damn I know what's going to happen next & I could not get back to sleep as I kept checking to see if it had gone off which it didn't. At 5.30am the room lit up again with a pulsing light & the fan came on for about 15 seconds. 

 

What is going on here, how do I stop this happening? I'll end up sleep deprived at this rate. 😞 

 

Thanks in advance for any help. 

 

Julie 


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This message was authored by bob1234 This message was authored by: bob1234 Answer

Re: New Sky Q box showing red light at 3am then 2hrs later the fan comes on & blue light pulses

Posted by a Superuser, not a Sky employee. Find out more

@JulieK1967By default your box will be in eco mode which puts it into "deep sleep" overnight try going into settings and change the eco settings to either none or active.

Unfortunately whatever you do Sky also send a reset signal at about 02:45 each day although this does not seem to cause as many problems.

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