0

Discussion topic: New Sky Q Box, questions??

Reply
Reply
This message was authored by nigea99 This message was authored by: nigea99

Re: New Sky Q Box, questions??

Posted by a Superuser, not a Sky employee. Find out more

@Stephen+Mourton wrote:

@Daniel0210 @Thanks for the link.  The instructions tell me to press the Home button and scroll down to Music then Your Music.  I pressed the Homebutton but when I scroll down there isn't a Music option just Audio and Music but nothing in there that says Your Music 


hi @Stephen+Mourton 

 

In the Audio &  Music you should have an entry 'Your Devices'

Select this & Scroll right to highlight Play your Music using Airplay - it then lists details including  either 1TB or 2TB Box

This message was authored by Stephen+Mourton This message was authored by: Stephen+Mourton

Re: New Sky Q Box, questions??

@nigea99 @Thanks for that.  It says I have 2TB Box 3803 box.   Is there an upgrade for that please? 

This message was authored by nigea99 This message was authored by: nigea99

Re: New Sky Q Box, questions??

Posted by a Superuser, not a Sky employee. Find out more

@Stephen+Mourton wrote:

@nigea99 @Thanks for that.  It says I have 2TB Box 3803 box.   Is there an upgrade for that please? 


 

Hi @Stephen+Mourton 

The 3803 is just a unique number to see your box/use  when trying to connect

 

The Type of 2TB (as indicated in the link) is shown in the Hardware Versin :

Home - Settings - System Info - Hardware Version

If it is 32B0xxx then you have a (V1) UHD but non HDR 2TB Box
If it is 32B1xxx then you have a (V2) UHD HDR 2TB Box (which has a separate Power supply)
If it is 32B2xxx then you have a (V3) UHD HDR 1TB or 2TB Box


This message was authored by Stephen+Mourton This message was authored by: Stephen+Mourton

Re: New Sky Q Box, questions??

Thank you.

 

I have two other question from comments made in this thread.

Firstly what is a DR Stream please?

Secondly how do you update your signature as mentioned in an earlier post?

 

Thanks

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: New Sky Q Box, questions??

Posted by a Superuser, not a Sky employee. Find out more

@Stephen+Mourton wrote:

Secondly how do you update your signature as mentioned in an earlier post?


@Stephen+Mourton 

Click on your avatar picture in top right corner. Click on My Settings. Click on My Profile. There should be a Signature box. You have to reach level 8 for some changes. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
❄️Merry Christmas and a Happy New Year❄️
This message was authored by nigea99 This message was authored by: nigea99

Re: New Sky Q Box, questions??

Posted by a Superuser, not a Sky employee. Find out more

@Stephen+Mourton wrote:

Thank you.

 

I have two other question from comments made in this thread.

Firstly what is a DR Stream please?

Secondly how do you update your signature as mentioned in an earlier post?

 

Thanks

 


The DR stream is where the latest available software to download is  (i.e. what gets used when you manually initiate a software update)

 

AFAIK this is stil only at Q220 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion