Sky Q box will not connect to Wi-Fi

[karesmith1234]

My Sky Q box will not connect to Wi-Fi despite me rebooting both the box and my router. It just happened all of a sudden last night. Also, I am unable to reset my Wi-Fi connection as this option does not appear when I try to reconnect through my Sky Q box (this is the main box, therefore none of the other boxes we have will connect either). Please help 

[Greenfingers001]

Thanks for escalating this. We’ve sent @karesmith1234  an invite to chat.

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Ken-fro]

So I reset everything and skyQ box will not connect to tgd WiFi. Help