Network issue

[Cobblers2]

I switched broadband provider months ago and i must have unplugged the sky q box but it keeps coming up with the old internet and i have tried factory resetting the settings and also using an ethernet cable but still comes up with the old network 

[Tom-W19]

Hi @Cobblers2 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks