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Discussion topic: Network connection

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This message was authored by: Shootingstar198

Network connection

Whilst watching tv the last 25 hours it stops and comes up with network connection failed. I have reset this multiple times and this still hasnt resolved. Please can anyone advise. Its very frustrating. Broadband has also been playing up
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This message was authored by: Chodley

Re: Network connection

Posted by a Superuser, not a Sky employee. Find out more

Do you think the broadband playing up might be the root cause of the sky Q box losing its connection?

 

Shouldn't affect live TV though. Or are you on Stream and not Q?

This message was authored by: MUSICMAN1

Re: Network connection

My sky Q box is doing exactly the same, reconnect to my broadband which is ( virgin media) then it drops out/ disconnects, broadband is working fine, all other devices connected to the broadband are working fine, this has been playing up for the last few months, are we waiting for a software upgrade to iron the bugs out or could there be a problem with my sky Q box, anyone else having these connectivity problems or is it just mine 

This message was authored by: Chodley

Re: Network connection

Posted by a Superuser, not a Sky employee. Find out more

Anyone? Try searching in here, it's one of the most common problems.

 

Try powerline adapters instead of wifi.

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