Network connection keeps dropping every 5 mins

[Frank+X]

Despite doing all the recommended solutions the network connection keeps dropping intermittently. 

The 3 lights on the sky broadband router are remaining green .  

I cant download anything now as the download fails every time I attempt it. 

I think the fault could be in the sky Q box which is 4 years old at this stage .

[Tom-W19]

Hi @Frank+X 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @Frank+X . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Dean70]

I believe this is because my sky q box is now over 6 years old and may be faulty