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Discussion topic: Network Connection issue since switching to Sky Full Fibre

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This message was authored by Scotttaylor31 This message was authored by: Scotttaylor31

Network Connection issue since switching to Sky Full Fibre

Hi,

 

switched to Full Fibre yesterday, and since then my Sky Q box has lost Network Connection multiple times (sometimes losing connection again within 1/2 minutes) I appreciate the first 14 days can be up and down, but all other devices in the house have solid broadband connection 

 

please help as I'm not sure I have the mental strength to link via WPS again! 

 

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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Network Connection issue since switching to Sky Full Fibre

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by JanetEG This message was authored by: JanetEG

Re: Network Connection issue since switching to Sky Full Fibre

We switched yesterday and having the same issues.  It keeps disconnecting appliances, ring doorbell and google nest.  So frustrating.  Did you get this sorted?

 

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