Netflix won’t switch on

[James+Coll]

When we try to go onto Netflix through our sky Q box, the swirling icon just goes round and round. The app doesn't open.

Netflix does work on my phone/iPad, etc, just not on the sky box.

it's been like this for a couple of days (at least).

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[James+Coll · Accepted solution]

It's working again now. I updated the software and it's sorted it. Thanks for replying.

[Lisa-P1987]

Thanks for updating us @James+Coll  we will close the invite to chat 🙂

[Paul444]

our Netflix isn't working