Netflix’s account hacked

[Loopyluna1]

I've gone to watch my Netflix's account and all my profiles have gone and have been replaced with 5 accounts with numbers. I can't reset my account as it's saying it does not recognise my email or phone number. When I've done a hack to bring up a hidden page. It's showing an incorrect email. 

[hrai]

You will need to contact Sky or Netflix directly I'm afraid, (depending on who handles the billing.)

I'd also make sure if you have anything else with a similar password to your Netflix account that it is secured.

[Loopyluna1]

Thank you, I pay sky. So I will have to try and sort today. I can't even log the accounts out. I've checked other apps and they are all ok @hrai 

[GD1 · Accepted solution]

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@Loopyluna1 wrote:

Thank you, I pay sky. So I will have to try and sort today. I can't even log the accounts out. I've checked other apps and they are all ok @hrai 

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If your Netflix account is compromised it is Netflix who you need to speak to/contact, Sky are not able to access your netflix account regardless if they are billing you.

[Staceylj85]

Did you manage to get this sorted? I went on my account Saturday and all our profiles had been changed and the language was in Spanish. We managed to change everything back and my daughter has gone on today and everything is back in Spanish and the profile pictures changed to numbers.

[Daniel0210]

@Staceylj85 

This has come up quite frequently and the advice provided in the answer from @GD1 is what you need to do. 

[best+of+the+best]

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@Staceylj85 wrote:

Did you manage to get this sorted? I went on my account Saturday and all our profiles had been changed and the language was in Spanish. We managed to change everything back and my daughter has gone on today and everything is back in Spanish and the profile pictures changed to numbers.

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@Staceylj85 if you sign into your Netflix account via the web browser

Select change password most importantly make sure the sign out of all devices is ticked

If not the password will only change for the device you changed the password on.

You can also check which devices are signed into your account in Security and Privacy 

Don't Sign out of any Devices until you have changed your password via the above method

Secondly I'd create the maximum profiles (6) allowed and add a pin lock to each and everyone this prevents hackers creating their own profiles and locking you out of your account 

If this happens then you'll need to contact Netflix for them to give you access to your Netflix Account

[Staceylj85]

I have changed my password including ticking the sign out of profiles box. It doesn't bring up any of my profiles that I have on the sky glass tv all it is asking me is to confirm subscription at £4.99 per month yet I get it included with my sky subscription. 

 

[best+of+the+best]

Fair comment @Staceylj85 but if Netflix is included with your Sky subscription then your account info will state that.

[Staceylj85]

I dont pay any extra for Netflix and just have a basic Netflix package with sky we havent bothered to upgrade etc.

[Chodley]

I would call netflix. They should be able to confirm the billimg and fix that