Netflix account hacked with locked profile

[Awmi]

Hi, my Netflix account through my sky package has been hacked, email address changed and profile locked. The Netflix account through my true email account is now showing no active account and asks me to subscribe. I've managed to find out what the email address they've changed it to is (someone in Columbia) but despite a couple of attempts with Netflix customer support they say they can't do anything without a service code. I can't access the service code as it's locked on the profile page and not the Netflix home page so going around in circles. Sky tell me to contact netflix, Netflix to contact sky. Can anyone help in delinking this rogue account from my sky package so my proper one can be relinked, with new password! I don't want to have to reset the entire box if possible. Thanks

[Quoman7]

Hi @Awmi can you not simply sign out of Netflix, and then re sign in with your own credentials?

[Awmi · Accepted solution]

Thanks, all sorted how. It was locked on their profile page so couldn't kick them out. Managed to get the service code through the up up, down, down etc hack from another thread which also showed what email address they'd changed my account to. With that info netlix were then able to remove them and change it back to my email which then recognised I had a subscription with them through sky. 

[Mboscar]

Awmi 

I am having exactly the same problem. What's the up up down down thing! That you have to do to get service code 

[Awmi]

Hi @Mboscar 

Go to the Netflix app on Sky Q and on the screen with the random profile press the following buttons on the Sky remote.

Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up

This should take you to a hidden menu and one of the tabs has the email address and the service code. Good luck!

[Ger83]

We had this issue also, it's like it's being done deliberately by netflix as they roll out their new processes with regards account sharing

[Chodley]

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@Ger83 wrote:

We had this issue also, it's like it's being done deliberately by netflix as they roll out their new processes with regards account sharing

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No it's people hacking your account.

[Ger83]

That's not good 

[Chodley]

No but it's been going on for years. Netflix need to introduce 2-factor auth. Passwords are too easily given away.

[Sweep20]

Hi found their email account through up down but where is the service code allocated

Steve

[rolo3]

Ive just tried the up and down thing on the remote from a previous thread but its not working... Any ideas i seem to have been hacked by a tina from france and shes locked the profile...

[Chodley]

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@rolo3 wrote:
Ive just tried the up and down thing on the remote from a previous thread but its not working... Any ideas i seem to have been hacked by a tina from france and shes locked the profile...

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Phone Netflix

[best+of+the+best]

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@rolo3 wrote:
Ive just tried the up and down thing on the remote from a previous thread but its not working... Any ideas i seem to have been hacked by a tina from france and shes locked the profile...

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Fair comment @rolo3 has the hacker created more profiles which are locked or have you got the option to create a new profile by clicking the box with  the plus sign?

If you haven't got the option to add a new profile it's been pin locked also to prevent this

If that's the case take @Chodley advice and ring Netflix 

[king-billy]

Same here, I've got the email address but where do I find the pin?

[rolo3]

@king-billy i phoned netflix , they were really helpfull and was sorted in no time .