20 Apr 2024 12:48 PM
Netflix won't load
20 Apr 2024 01:31 PM - last edited: 20 Apr 2024 01:38 PM
I think there is a thread about Netflix issues at the moment, in any case give turn off your box for a few mins and turn it back on then do the following
To refresh the apps in the Hidden menu, follow these steps:
1. Press the Home button and navigate down to Settings without selecting it.
2. While Settings is highlighted, press 0 0 1 Select.
3. Choose Apps.
4. Highlight "Refresh all Apps on this box."
5. You'll see a message confirming that your apps are being refreshed, which will remain on screen until you press Dismiss to return to normal viewing.
6. It's recommended to wait at least 5 minutes before doing so.
7. Note that the refresh process can take up to 24 hours to complete.
EDIT: Here's the link to the other thread
https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4428388#M602362
Anotber one here also,
https://helpforum.sky.com/t5/Sky-Q/Netflix-not-loading/td-p/4477896
24 May 2024 01:35 PM
No Netflix, just the logo and the circle of doom! Tried all the 'fixes', no joy. Spoke with advisor, tried all the tricks, refresh etc. said network prob... but other apps fine, said ongoing issue since April...much longer in truth. No resolution date available, then told complaint resolved...I don't think so.
Sky - last week and many times, no landline, no internet, no tv.
Netflix not working on Q box, advised use smart tv. Its not the point, we pay to view on one platform. What is going on with you?!!!
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