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Discussion topic: Netflix not loading

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This message was authored by Fat+Boy+620 This message was authored by: Fat+Boy+620

Netflix not loading

Netflix won't load

 

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This message was authored by ThePope27 This message was authored by: ThePope27

Re: Netflix not loading

I think there is a thread about Netflix issues at the moment, in any case give turn off your box for a few mins and turn it back on then do the following 

 

To refresh the apps in the Hidden menu, follow these steps:

1. Press the Home button and navigate down to Settings without selecting it.
2. While Settings is highlighted, press 0 0 1 Select.
3. Choose Apps.
4. Highlight "Refresh all Apps on this box."
5. You'll see a message confirming that your apps are being refreshed, which will remain on screen until you press Dismiss to return to normal viewing.
6. It's recommended to wait at least 5 minutes before doing so.
7. Note that the refresh process can take up to 24 hours to complete.

 

EDIT: Here's the link to the other thread 

 

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4428388#M602362

 

Anotber one here also,

 

https://helpforum.sky.com/t5/Sky-Q/Netflix-not-loading/td-p/4477896

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This message was authored by Meems This message was authored by: Meems

Re: Netflix not loading

No Netflix, just the logo and the circle of doom! Tried all the 'fixes', no joy. Spoke with advisor, tried all the tricks, refresh etc. said network prob... but other apps fine, said ongoing issue since April...much longer in truth. No resolution date available, then told complaint resolved...I don't think so.

Sky - last week and many times, no landline, no internet, no tv.

Netflix not working on Q box, advised use smart tv. Its not the point, we pay to view on one platform. What is going on with you?!!!

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