@AngelaRose6 More info is needed for the forum to help.
Have you plugged the Sky Q box into aHDMI socket on the TV? Are you selecting the cirrect HDMI input on the TV's remote?
Was you box left in UHD mode when you swapped TVs? If so using the Sky remote buttons try Home1080Home
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
