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Discussion topic: Netflix not loading

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This message was authored by TheFaceman This message was authored by: TheFaceman

Netflix not loading

Last couple of days Netflix won't load. Just get the red twirling circle.

On a Sky Q box.

Have restarted box and router with a full power off power on.

Have gone into setting menu with 001 and reset apps. 
Netflix still not working. I see other people with similar issue but no answer or fix other than 'is it Sky Q'. 
is there an issue with Netflix app on Sky Q?


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Netflix not loading

Posted by a Superuser, not a Sky employee. Find out more

@TheFaceman 

This is what you need to do:

 

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...


You can let Sky know about this via this form - https://forms.office.com/e/VGr0tUpv67

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Netflix not loading

Posted by a Superuser, not a Sky employee. Find out more

@TheFaceman 

This is what you need to do:

 

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...


You can let Sky know about this via this form - https://forms.office.com/e/VGr0tUpv67

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
TheFaceman
Topic Author
This message was authored by TheFaceman This message was authored by: TheFaceman

Re: Netflix not loading

Thanks @caesarome that has sorted it 👍

This message was authored by eemeeee This message was authored by: eemeeee

Re: Netflix not loading

Load other Apps within Sky past their splash screen then try Netflix again.

 

Can sometimes take 2 or 3 attempts...

This message was authored by Roisin23 This message was authored by: Roisin23

Re: Netflix not loading

Currently trying this but how can I log out of Netflix on the tv app if it won't let me into it in the first place?

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