Netflix multihousehold

[Muckypup1]

I originally had Netflix seperately to Sky and paid for the multi household as have a teenager in the house. When they updated to ulitmate, Netflix obviously moved to Sky. However I can no longer access Netflix on other devices in the household. I have ulltra HD that states I should be able to access from 4? The email address linked to Netflix app on sky is an email address I do not know so cannot activate multi household that way? Any advise? I would like yo be able to watch it on my surface without being in front of the TV and allow the kid to get their profile back. 

[hrai]

Can you access Netflix (say online) using the details that you had when Netflix billed you separately from Sky?

When I switched from Netflix to Sky the actual login details remained the same (Sky just took over the billing)

If so you should be able to use those details on Sky Q and any other device/app. The unknown email is a bit odd however.

[Muckypup1]

Hi. Spoke to Sky, got nowhere. Spoke to Netflix who confirmed my account had been hacked!