Netflix is still not loading !

[Em+G]

So for months I have had issues with Netflix through my Sky Q box. Someone gave me the advice to unplug the box then plug back in then press 001 then enter on setting to refresh. On average I'm doing this 5 times a week to get it back. Now it's not working at all I just see the red ring going around and it's driving me insane !! 

[Quoman7]

---

@Em+G wrote:

So for months I have had issues with Netflix through my Sky Q box. Someone gave me the advice to unplug the box then plug back in then press 001 then enter on setting to refresh. On average I'm doing this 5 times a week to get it back. Now it's not working at all I just see the red ring going around and it's driving me insane !! 

---

Hi @Em+G Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

[Em+G]

Thankyou @Quoman7 this did work but when I went to use it later on it wasn't working again. So I had to unplug it and start again which made it work .I can't keep doing this it's a pain.

[Quoman7]

---

@Em+G wrote:

Thankyou @Quoman7 this did work but when I went to use it later on it wasn't working again. So I had to unplug it and start again which made it work .I can't keep doing this it's a pain.

---

@Em+G If your SKYQ box is close to your router try using an ethernet cable, rather than wifi?