Netflix 'hacked'

[Colpaconel]

As I accessed my Netflix account through sky, I noticed 5 new profiles were on the screen, all locked, in Spanish. There is no option to reset the Netflix account which has left us with a Netflix account that we can't use. There has been no password sharing, so is there a way to completely reset the account so that we are able to still use it?

[Laing1]

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@Colpaconel wrote:

As I accessed my Netflix account through sky, I noticed 5 new profiles were on the screen, all locked, in Spanish. There is no option to reset the Netflix account which has left us with a Netflix account that we can't use. There has been no password sharing, so is there a way to completely reset the account so that we are able to still use it?

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@Colpaconel the normal advice that is given is to contact Netflix and let them know your account has been hacked 

[oldfella]

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@Colpaconel wrote:

As I accessed my Netflix account through sky, I noticed 5 new profiles were on the screen, all locked, in Spanish. There is no option to reset the Netflix account which has left us with a Netflix account that we can't use. There has been no password sharing, so is there a way to completely reset the account so that we are able to still use it?

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Hi @Colpaconel 

Try the following thread;-

https://helpforum.sky.com/t5/Sky-Q/Netflix-Account-Hacked/m-p/4583222#M634965