Netflix fails to load

[Leemand]

When I go to the Netflix app on my Sky Q box, all I get is a spinning wheel, and it will not load. Any help please

[Quoman7 · Accepted solution]

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@Leemand wrote:
When I go to the Netflix app on my Sky Q box, all I get is a spinning wheel, and it will not load. Any help please

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Hi @Leemand Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

[Leemand]

Thanks, works well now 

[popeye100]

Every time almost we go to use the Netflix app it fails to load, sometimes after the reboot of router and sky q box it works but occasionally not. No problem with prime or the other apps on sky q 

any advice apart from switching to the full netflix service on the smart tv

[Chodley]

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@popeye100 wrote:

Every time almost we go to use the Netflix app it fails to load, sometimes after the reboot of router and sky q box it works but occasionally not. No problem with prime or the other apps on sky q 

any advice apart from switching to the full netflix service on the smart tv

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https://helpforum.sky.com/t5/Sky-Q/Netflix-app-crashing-won-t-load/td-p/4327487

basically, no, not yet. Use the app on the TV.

[SallyM1]

Hello

I've tried the reboot wice and still netflix just shows a circle spinning round. I've also tried to get netflix directly through the app

[SallyM1]

Okk thanks I've got the netflix back for now 

[Linda4321]

Tried unplugging etc... no joy!

[MightyQuinn]

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@Linda4321 wrote:

Tried unplugging etc... no joy!

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Hi @Linda4321   The current problem does not relate to this old one, the new problem is only 107 pages ...

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/td-p/4428388/page/107