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Discussion topic: Netflix comes on but will not play film it says error

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This message was authored by: Turtle+beach+3

Netflix comes on but will not play film it says error

Netflix not working it comes on but will not play film

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This message was authored by: oldfella

Re: Netflix comes on but will not play film it says error

Posted by a Superuser, not a Sky employee. Find out more

@Turtle+beach+3 wrote:

Netflix not working it comes on but will not play film


Hi @Turtle+beach+3 

Edit

i have removed your second post as no need to post the same question twice


Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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