Netflix app won’t load, buffering constantly. Restart or refresh doesn’t work

[Vickyj1234]

I have been having issues with Netflix for a while, it will work intermittently and then go back to no loading. I try to go on the app and it won't go passed the loading start page. Tried turning the sky box off at the plug and refreshing the app with the secret menu but nothing has worked. 

[Invisiblename]

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@Vickyj1234 wrote:

I have been having issues with Netflix for a while, it will work intermittently and then go back to no loading. I try to go on the app and it won't go passed the loading start page. Tried turning the sky box off at the plug and refreshing the app with the secret menu but nothing has worked. 

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Do you have a SmartTV with apps? If so, have you tried accessing Netflix via the TV app? Also, try restarting your router (Netflix is an internet streaming service)

[Olivia1309]

Hi Vicky

im having exactly the same issue. 
Did you manage to resolve it? 

[Invisiblename]

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@Olivia1309 wrote:

Hi Vicky

im having exactly the same issue. 
Did you manage to resolve it? 

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Never heard back from @Vickyj1234 , but have you tried restarting your router as I suggested?

[Olivia1309]

Hi 

Yes and accessing Netflix through the app.

It's so frustrating! I'm trying to avoid phoning Sky but think I'm going to have to..

[Invisiblename]

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@Olivia1309 wrote:

Hi 

Yes and accessing Netflix through the app.

It's so frustrating! I'm trying to avoid phoning Sky but think I'm going to have to..

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What happened when you accessed Netflix via your tv's app?

[Olivia1309]

Same thing.. buffering. 

[Invisiblename]

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@Olivia1309 wrote:

Same thing.. buffering. 

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I think that rules out Sky TV as the problem, sounds more like an internet speed issue;  who is your internet provider? Do you have means of measuring the broadband speed that you're getting?