Netflix app not working on sky tv

[mm310]

My netflix app is no longer working on Sky Q tv.  I have unplugged and plugged back in, I have reset the apps, I have done a system restart of sky, nothing has worked.  netflix is working on all other devices.  Any advice, gratefully received.

[Laing1]

---

@mm310 wrote:

My netflix app is no longer working on Sky Q tv.  I have unplugged and plugged back in, I have reset the apps, I have done a system restart of sky, nothing has worked.  netflix is working on all other devices.  Any advice, gratefully received.

---

@mm310 whats happening when you try to start the Netflix App

[mm310]

Nothing much, it looks like it's going to open but then doesn't.

[lettice]

From your mentioning of doing a Q restart and Sky Q app refresh, your next option is to do a Netflix app reload.

On Sky Q, launch Netflix, it does need to run any programme, pan left to the Profile left menu, scroll down to Get help and click on reload Netflix.

This can do some extra cache tweaks.

It may log you out of Netflix. You may also need to sign out and in again of your Netflix account to get it running.

[hrai]

In addition to @Lettuce 's helpful suggestion if you can't get as far as that you can go to your online Netflix account and instruct it to log out of all devices. With a bit of luck when it tries to launch on your Q it'll make you log back in and reset things.

(In my experience account changes - like adding additional users - can take a bit of time to "spread" so you might want to wait an hour or so after logging out of all devices before checking.)